Boiler Grants FAQ’s

Applying for a grant to replace your old boiler may sound like a long winded and complicated process, but it really isn’t. Since 2013, we’ve helped over 60,000 happy customers to access government funding and throughout that time we’ve learnt a great deal about the process.

To keep things simple, here’s a breakdown of the most frequently asked questions to help you along your way;

  1. How long does the process take?
    Once you’ve completed your online application, you’ll be contacted within 48 hours by a government approved installer who will be able to assist you further with your enquiry. One everything has been agreed, they’ll then book a survey of your property and schedule a time for installation. Typically you should expect to wait around 2-4 weeks from point of application, to the actual boiler getting installed.
  2. What brand of boiler will be installed?
    There’s no specific brand of boiler which is installed through the ECO scheme. Each installer will have their own preference as all manufacturers offer varying warranties and deals. All boilers which are installed via a grant will be A-rated, condensing and 90%+ efficient. The boilers are also new, they are not re-conditioned.
  3. Can I get my local plumber to carry out the work?
    Unfortunately not. All boiler grant installations must be carried by government approved companies who have passed various quality control standards and carry certain certifications. Because of this, you can rest assured knowing that the install will be carried out to the highest standards.
  4. Are all of the ECO boiler installations 100% free?
    In most cases, the boiler installations will be free of charge and all works covered by the funding which is available through the grant system. However, if your property is very efficient, or if it requires extra work in order to complete the replacement (such as extra pipework, boiler relocation etc) you may be asked to contribute a small amount. Once the survey is completed of your home, you will be quoted the contribution and it is entirely up to you if you wish to proceed or not.
  5. Is the survey free?
    Yes, once you have made your application online one of our approved installers will contact you to book a free energy survey of your home. They will need to look at things like your current insulation levels, your current heating system and also check all of your benefits paperwork. You should not be charged for this survey.
  6. Will I need to complete lots of paperwork in order to claim a boiler grant?
    In short, no. You will need gather all of your benefits information (such as tax credit award letters etc), and proof of ownership, or tenancy if the property is privately rented. You will only need to sign to say that you are happy for the work to go ahead, and sign off the work once it has bee completed.
  7. Can I get a grant if there is no mains gas to my property?
    Unfortunately not through our website. We only have a network of installers who are qualified to replace boilers with mains gas supplies in place.
  8. I have no central heating at all, can I get a grant?
    No, grants are only available for those on mains gas supplies and who already have a boiler/heating system in place. There is not enough funding available to cover the full costs of installing a brand new heating system.
  9. Can I get any help if I don’t claim benefits?
    If you do not claim benefits, or if you do not meet the criteria, your best bet would be look in to getting a new boiler through a competitive finance option. You should be presented with this option upon applying for a grant, or you can visit our partner website for help with getting a new boiler on finance.

 

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